policies

Appointment Policy

To provide every guest with the highest level of service, we kindly ask for a minimum of 24 hours’ notice should you need to cancel or reschedule your appointment.

Appointments adjusted with less than 24 hours’ notice, or missed without notice, will incur a 50% reservation fee, payable prior to booking a future appointment.

Guests arriving more than 10 minutes late may need to reschedule if there is not enough time to complete the service as reserved.

If we have not heard from you within 15 minutes of your scheduled appointment, your reservation will be considered a no-show.

Salon Etiquette

To ensure a relaxing experience for every guest, we kindly ask that only those receiving a service accompany the appointment.

While we love seeing your little ones, for their safety we ask that children visit the salon only when they have an appointment of their own. Our stylists work with hot tools and professional chemicals throughout the day, making the salon an environment that isn’t always safe for little ones.

Retail Exchanges

We stand behind the professional products we carry and want you to love your purchase.

Gently used shampoo, conditioner, styling, and treatment products may be exchanged for store credit within 7 days of purchase (or delivery for online orders) with proof of purchase.

Due to hygiene and manufacturer guidelines, all brushes, hot tools, rollers & accessories are final sale.

The Powder Room reserves the right to decline exchanges on products that are excessively used, damaged, or outside of our exchange policy.

 

color refinement policy

At The Powder Room, our goal is for every guest to leave feeling confident and in love with their hair. If you feel your color would benefit from a minor refinement, please contact us within 7 days of your appointment so we can gladly schedule a complimentary adjustment.

Color refinements are intended to perfect the original look agreed upon during your consultation and will be performed by your original stylist. Requests involving a change from the initially desired result, or requests made more than 7 days after your appointment, will be considered a new service and priced accordingly.